Stock Orders Less than 30 days from Invoice Date
- Return Due to Product Failure or Damage During Shipping: We will replace the item from our inventory if it was shipped from us
- Return Due to Customer Order Error/Did not like the product: These returns are subject to a repackaging cost if not in their original cartons, and all freight charges. A restocking charge may be added on some items.
- Return Due to Our Error: We will credit or replace from stock, as applicable. If not in original cartons, a repacking cost will be added.
Stock Orders Greater than 30 days
- Return Due to Product Failure or Shipping Damage: Customer to follow factory defective/warranty plan.
- Return Due to Customer Order Error: Non-returnable. Or call
- Return Due to Processing Error: Generally non-returnable.
Factory Direct Orders
- Return Due to Product Failure: Customer to follow factory defective/warranty plan.
- Return Due to Customer Order Error: Generally non-returnable. If we can negotiate a return with the supplier, the return is subject to restocking and all freight charges.
- Return Due to Processing Error (less than 25 days from invoice date): Your order will be credited and arrangements for the return to supplier will be made.
- Return Due to Processing Error (greater than 25 days from date of invoice): Your order is non-returnable.
Please note: Any orders that are returned to us by a shipping carrier that are deemed undeliverable will be partially refunded. The buyer is responsible for the shipping fee as well as any other fees assessed to the order.